Privacy Policy

Published on August 19, 2026

We place the utmost importance on respecting your privacy. We understand that your trust in us is our top priority, which is why this privacy statement applies to our website https://pinamia.fr(hereinafter the “Site") and to all relationships or other interactions between PINA MIA NEW TRATTORIA and its customers and partners. We take the protection and respect for the privacy of our website users seriously and take the necessary measures to ensure it. PINA MIA NEW TRATTORIA ensures the protection of users’ personal data in accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).

What is a privacy policy? It is a written document that explains to you, as a user of our website, what personal information we collect about you when you browse our site. We are therefore committed to respecting the confidentiality of the personal information we collect in accordance with the terms described below. In this “Privacy Policy," our users will find details about the personal information we collect about them, the purposes for which this information is used, the methods by which it is collected, the options available to users to object to the collection, and the security measures taken to protect their personal information. “Personal information" or “personal data" refers to any information that can be used to identify a user, such as first and last names, mailing and email addresses, phone numbers, IP addresses, login credentials, etc. The information collected is used only for the purposes for which it was collected.

Through the Website, PINA MIA NEW TRATTORIA may collect personal data from any person who submits a question to PINA MIA NEW TRATTORIA via the “Contact" section of the Website, books a stay online, or subscribes to the Website’s newsletter. The collection and processing of personal data provided by the user to PINA MIA NEW TRATTORIA are subject to the provisions of the amended French Data Protection Act of January 6, 1978, and the General Data Protection Regulation (GDPR: No. 2016-679).

The Site provides a form that allows you to exercise your rights regarding the protection of your privacy. Simply click on the following link : https://pinamia.fr/formulaire-rgpd

Please read our Cookie Policycarefully,as well as that of PINA MIA NEW TRATTORIA.

1 – Collection of Personal Data

PINA MIA NEW TRATTORIA may collect and process the personal data listed below when you fill out a contact form or any other form on our website https://pinamia.fr.

  • Last Name
  • First Name
  • Title
  • Email Address
  • Mobile phone number

In addition, PINA MIA NEW TRATTORIA automatically collects anonymous information about your use of our website and its services. For example, PINA MIA NEW TRATTORIA will automatically record the parts of the website you visit, the web browser you use, the website you were visiting when you accessed our website, and your IP address. We cannot identify you based on this data, but it allows PINA MIA NEW TRATTORIA to compile statistics on website usage and its audience and to send more targeted communications. The personal information we collect is gathered through the methods described below in the section “2 – Methods of Collecting Personal Data."

2 – Methods of Collecting Personal Data

Your personal data is collected in the following ways:

  • When you interact with PINA MIA NEW TRATTORIA.
  • By visiting the website https://pinamia.fr
  • By creating a customer account
  • Contact form(s)
  • Quote request form
  • Your use of PINA MIA NEW TRATTORIA’s services.
  • Verification of your identity
  • Subscription to communications and the newsletter (via the website)
  • Correspondence with and from PINA MIA NEW TRATTORIA.
  • Exchange of business cards
  • Interactions with the restaurant staff
  • Opinion surveys
  • Cookies (for more information : Cookie Policy.)
  • Contests

The personal data collected by PINA MIA NEW TRATTORIA is therefore expressly and voluntarily provided by you.

3 – Use of Personal Data

https://pinamia.fr may process all or part of the collected data in order to:

  • Enable navigation on the Site, as well as the management and tracking of services ordered by the user.
  • Optimize the user experience, quality, management, navigation, and content of the PINA MIA NEW TRATTORIA website.
  • Create and confirm the customer account.
  • Track customer and prospect interactions regarding reservations.
  • The provision of goods and services by PINA MIA NEW TRATTORIA.
  • To improve customer service and address your care needs.
  • To contact you by email and/or phone.
  • Conducting optional satisfaction surveys, studies, and polls on the website.
  • To send targeted marketing campaigns and advertisements from PINA MIA NEW TRATTORIA, as well as updates and promotional offers based on your communication preferences and consent.
  • To provide personalized advertising content.
  • To send quotes, receipts, and invoices.
  • Collect statistical data.
  • To prepare an offer.
  • To administer a contest.
  • Fulfilling a contract with PINA MIA NEW TRATTORIA.
  • Preventing and combating cyber fraud (spamming, hacking, etc.).

4 – Confidentiality of Personal Data

PINA MIA NEW TRATTORIA is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or disclosed to third parties for any reason whatsoever without your consent, except as necessary to respond to a request and/or process a transaction in connection with customer relationship management, the provision of PINA MIA NEW TRATTORIA’s services, and the optimization of those services.

5 – Data Controller

For Personal Data collected in connection with the creation of the User’s personal account and the User’s browsing of the Site, the data controller is: Cros Louis.

As the controller of the data it collects, https://pinamia.frundertakes to comply with applicable legal provisions. In particular, it is responsible for determining the purposes of its data processing, for providing its prospects and customers—once their consent has been obtained—with complete information regarding the processing of their personal data, and for maintaining a record of such processing in accordance with the facts.

When the Site processes personal data, PINA MIA NEW TRATTORIA takes all reasonable measures to ensure that the personal data is accurate and relevant to the purposes for which the Site processes it.

6 – Disclosure of Personal Data to Third Parties

https://pinamia.fr does not process, host, or transfer information collected from its customers to a country outside the European Union or recognized as “inadequate" by the European Commission without first informing the customer. However, the Site remains free to choose its technical and commercial service providers, provided they offer sufficient safeguards in accordance with the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

The Site does not sell your personal data, which is therefore used only when necessary or for statistical and analytical purposes. We commit to not selling, exchanging, or transferring your personally identifiable information to third parties. If it is necessary for PINA MIA NEW TRATTORIA to disclose your personal data to third parties, the third party in question will be required to use your personal data in accordance with the provisions of this “Privacy Policy." We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or when we are required to do so by law.

Notwithstanding the foregoing, PINA MIA NEW TRATTORIA may disclose your personal data:

  • to the competent authorities when PINA MIA NEW TRATTORIA is required to do so by law or in connection with a legal proceeding or potential legal proceeding, as well as to ensure and defend our rights.
  • If PINA MIA NEW TRATTORIA or substantially all of its assets are acquired by a third party, in which case your personal data collected by PINA MIA NEW TRATTORIA will be included among the transferred assets.

The Site is committed to taking all necessary precautions to ensure the security of your information and, in particular, to prevent it from being disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of https://pinamia.fr, it must inform the customer as soon as possible and notify them of the corrective measures taken. Furthermore, the Site does not collect any “sensitive data."

The User’s personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively for the purposes of this “Privacy Policy," such as:

  • The service provider responsible for the reservation and payment system(s) for managing and processing your request.
  • The service provider responsible for creating and maintaining the website, Diadao Productive, a digital agency.

Within the limits of their respective responsibilities and for the purposes outlined above, the main individuals likely to have access to https://pinamia.fr data are primarily our customer service representatives.

In all other cases, PINA MIA NEW TRATTORIA will not sell, rent, or transfer your personal data to third parties, unless we have obtained your authorization to do so and have entered into a data processing agreement with the third party in question that includes the necessary safeguards regarding the confidentiality and protection of your personal data in the context of safeguarding your personal and professional privacy. If you do not wish for your personal data to be disclosed to third parties, you may object at the time of collection or at any time thereafter, as indicated in section “8—Rights Regarding the Protection of Your Privacy."

7 – Retention of Personal Data

Unless a longer retention period is required or justified by law or to comply with another legal obligation—for example, 10 years for accounting records— PINA MIA NEW TRATTORIA will retain your personal data for 36 months from the last contact with the hotel in the case of a prospective customer and for 36 months in the case of PINA MIA NEW TRATTORIA customers in order to achieve and fulfill the purposes described in the “Privacy Policy," under section “3—Use of Personal Data."

8 – Rights Regarding the Protection of Your Privacy

In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Site may exercise their privacy rights, as set forth below:

  • Right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR), as well as the right to update and ensure the completeness of Users’ data; right to restrict processing or erasure of Users’ personal data (Article 17 of the GDPR), when such data is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, disclosure, or retention is prohibited.
  • The right to withdraw consent at any time (Article 13(2)(c) of the GDPR).
  • Right to restrict the processing of users’ data (Article 18 of the GDPR).
  • Right to object to the processing of Users’ data (Article 21 of the GDPR).
  • The right to data portability for data provided by Users, when such data is subject to automated processing based on their consent or on a contract (Article 20 of the GDPR).
  • The right to determine the fate of Users’ data after their death and to choose to whom https://pinamia.frmust (or must not) disclose their data to a third party they have previously designated.

As soon as the Site becomes aware of a User’s death and in the absence of instructions from the User, PINA MIA NEW TRATTORIA undertakes to delete the User’s data, unless retaining it is necessary for evidentiary purposes or to comply with a legal obligation.

If a User wishes to exercise these rights on the Site, they may send us a notification specifying the right(s) they wish to exercise regarding the use of their personal data. You may exercise these rights free of charge by contacting Cros Louis, in his capacity as N/A, via email at N/A, or by mail to PINA MIA NEW TRATTORIA, 790 RTE DE NÎMES 34170 CASTELNAU-LE-LEZ, specifying “Rights Regarding the Protection of Your Privacy" in the subject line of the email or letter, or by filling out the request form located at the following address : https://pinamia.fr/formulaire-rgpd

In this case, the User must specify the personal data that they would like https://pinamia.fr to correct, update, or delete, and must provide proof of identity by submitting a copy of an identification document (ID card or passport). Requests to delete personal data will be subject to the obligations imposed on PINA MIA NEW TRATTORIA by law, particularly regarding the retention or archiving of documents.

In addition, you can always update, modify, and/or verify, through your account, the personal data you provided when creating your customer account. If you no longer wish to receive newsletters, updates about our services, or advertisements, you can unsubscribe at any time by clicking the “unsubscribe" button at the bottom of any email from PINA MIA NEW TRATTORIA.

9 – Protection of Personal Data

PINA MIA NEW TRATTORIA is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform specific tasks (such as billing or customer service) have access to personally identifiable information.

The data collected and stored through the Site is hosted by a third-party company, N/A, which provides N/A

N/A.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If we become aware of a security breach, we will notify the affected users so they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to keeping our customers fully informed of all matters related to the security of their accounts and to providing them with all the information necessary to help them comply with their own regulatory notification obligations.

No personal information about users of the Site is published without the user’s knowledge, exchanged, transferred, or sold in any form to third parties.

10 – Updates to the “Privacy Policy" Statement

PINA MIA NEW TRATTORIA reserves the right to update this “Privacy Policy" statement by posting a new version on the website https://pinamia.fr. You are advised to regularly visit the website and the relevant page where the “Privacy Policy" is posted to ensure that you are aware of the new terms and conditions.

11 – Hyperlinks to Other Websites

The Site may contain hyperlinks to other websites. Under no circumstances can PINA MIA NEW TRATTORIA be held liable for the “Privacy Policy" or privacy practices of any third party.

12 – Consent

By using our website https://pinamia.fr, you are required to accept this “Privacy Policy" as well as the “Terms and Conditions" by checking the boxes provided during the information collection process in order to use the services of PINA MIA NEW TRATTORIA.

13 – Complaints

If you have any complaints regarding how PINA MIA NEW TRATTORIA collects, uses, and/or processes your personal data, please contact us first so that we may resolve the complaint(s). If this is not sufficient, Website Users may file a complaint with the supervisory authorities, including the French Data Protection Authority (CNIL), by following the link below : https://www.cnil.fr/fr/plaintes

14 – Contact PINA MIA NEW TRATTORIA

If you have any questions about the “Privacy Policy" or how PINA MIA NEW TRATTORIA collects, uses, or processes your personal data, please contact us by email at contact@pinamia.fr, or by mail at PINA MIA NEW TRATTORIA, 790 RTE DE NÎMES 34170 CASTELNAU-LE-LEZ.

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